Information We Collect
When you use EntryMySlot, we may collect information that you provide directly to us, information generated through your use of the Platform, and information received from service providers or organisations involved in fulfilling your bookings.
The information we may collect includes your name, email address, mobile number, account information, authentication information, booking details, ticket information, selected city or location, and information that you provide when contacting our customer support team.
When you make a booking, we may collect information relating to the movie, theatre, turf, event, organisation, date, time, seat or slot, ticket quantity, booking reference, transaction status, cancellation information, refund status, and other information required to process and manage the booking.
We may also collect technical information such as your IP address, browser type, device type, operating system, application version, approximate location, access times, pages or screens viewed, and other technical or diagnostic information generated when you use the Platform.
Where you provide permission, EntryMySlot may use location-related information to help provide location-based features, such as displaying relevant movies, turfs, events, or services available in or around your selected location. You may control location permissions through your device or browser settings.
How We Use Your Information
EntryMySlot uses collected information for legitimate business and service purposes, including creating and managing user accounts, authenticating users, processing bookings, generating tickets and booking confirmations, processing cancellations and refunds, providing customer support, sending important service communications, maintaining and improving the Platform, preventing fraud and misuse, maintaining platform security, resolving disputes, complying with applicable laws and regulations, and enforcing our applicable terms and policies.
We may also use information to understand how users interact with the Platform, diagnose technical problems, improve functionality and user experience, and develop new features and services.
We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice or obtaining consent where required by applicable law.
Booking Information and Partner Organisations
EntryMySlot connects users with organisations and service providers offering movies, turfs, events, and other bookable services.
When you make a booking, we may share the information necessary to fulfil and manage that booking with the relevant theatre, turf operator, event organiser, venue, or other authorised service provider.
For example, the relevant organisation may need information such as your name, booking reference, booking date, selected time or show, seat or slot information, ticket quantity, and other information reasonably required to provide the booked service.
We do not intend to provide organisations with unrelated information from your EntryMySlot account merely because you have made a booking. Information shared with an organisation should be limited to what is reasonably necessary for the relevant booking, service, support, verification, cancellation, or refund process.
Payment Information
Payments made through EntryMySlot may be processed through third-party payment service providers.
Depending on the payment method and payment provider used, payment-related information may be processed directly by the applicable payment provider. EntryMySlot does not unnecessarily store sensitive payment credentials such as complete card numbers, CVV numbers, banking passwords, UPI PINs, or similar authentication credentials.
Payment providers may process transaction information in accordance with their own privacy policies, security practices, and applicable legal requirements.
EntryMySlot may receive limited payment-related information necessary to determine whether a transaction was successful, failed, cancelled, refunded, or otherwise processed.
Refunds and Organisation-Side Cancellations
If a movie, turf booking, event, or other service is cancelled by the relevant organisation, or if the organisation is unable to provide the booked service due to an issue attributable to the organisation, an eligible refund may be provided in accordance with the applicable Cancellation and Refund Policy.
Organisation-side cancellation: For eligible organisation-side cancellations, EntryMySlot will generally initiate the applicable refund within 7 days after the cancellation or refund eligibility has been confirmed.
The time required for the refunded amount to appear in the user's original payment method may vary depending on the payment gateway, bank, card network, UPI provider, or other financial institution involved in the transaction.
The specific refund eligibility and treatment of booking fees, platform fees, taxes, or other charges may depend on the applicable booking and refund terms displayed at the time of purchase.
Communications
EntryMySlot may send you communications necessary to provide and operate our services.
These communications may include account verification messages, OTPs, login or security alerts, booking confirmations, ticket information, cancellation notifications, refund updates, important service announcements, and customer support communications.
Where permitted by applicable law, we may also send promotional or marketing communications. You may be provided with options to opt out of promotional communications. Opting out of promotional communications will not necessarily stop essential communications required to provide services you have requested.
Cookies and Similar Technologies
EntryMySlot may use cookies, local storage, session technologies, and similar technologies to maintain login sessions, remember preferences, provide essential functionality, improve security, understand usage patterns, and improve the Platform.
Some technologies may be necessary for the Platform to function correctly and cannot be disabled without affecting certain features.
Where non-essential cookies or similar technologies are used, applicable consent and control mechanisms may be provided where required by law.
Data Security
EntryMySlot takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, misuse, or destruction.
Security measures may include secure HTTPS communication, authentication controls, password hashing, access restrictions, session and token security, infrastructure security measures, monitoring, logging, and other appropriate safeguards.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
You are also responsible for maintaining the confidentiality of your account credentials and should immediately contact EntryMySlot if you believe that your account has been accessed or used without your permission.
Data Retention
EntryMySlot retains personal information for as long as reasonably necessary to provide our services, maintain account and booking records, process transactions and refunds, provide customer support, prevent fraud and misuse, resolve disputes, enforce agreements, maintain security, and comply with applicable legal, accounting, tax, or regulatory requirements.
Certain transaction, booking, payment, or legal records may need to be retained even after an account is deleted where retention is required or reasonably necessary for legitimate purposes.
When information is no longer reasonably required, EntryMySlot may delete, anonymise, or securely dispose of it in accordance with applicable requirements and our internal practices.
Account Deletion
You may request deletion of your EntryMySlot account through the available account settings or by contacting EntryMySlot through the appropriate support or privacy contact.
When an account deletion request is received, we may delete or anonymise personal information that is no longer required for legitimate purposes.
However, certain information may need to be retained where required by law, necessary for financial or transaction records, required to resolve disputes, prevent fraud, enforce agreements, or otherwise permitted by applicable law.
Deleting your account may also affect your ability to access previous bookings, tickets, or account-related information.
Information Sharing
EntryMySlot does not sell your personal information merely for the purpose of selling personal information to third parties.
We may share limited information with third parties where reasonably necessary to operate and provide our services.
These parties may include payment service providers, communication and OTP providers, hosting and infrastructure providers, analytics or technical service providers, customer support providers, relevant movie theatres, turf operators, event organisers, venues, authorised service providers, professional advisers, and government or regulatory authorities where required or permitted by law.
Third-party service providers may only receive information reasonably necessary to provide the relevant service or fulfil the applicable purpose.
We may also disclose information where necessary to comply with applicable law, legal proceedings, court orders, governmental requests, protect the rights or safety of EntryMySlot, our users, partners, or the public, investigate fraud or security incidents, or enforce our terms and policies.
Fraud Prevention and Platform Security
EntryMySlot may process information to identify, investigate, prevent, and respond to fraudulent, abusive, or unauthorised activity.
This may include attempts to create fraudulent accounts, misuse promotional offers, manipulate bookings, conduct unauthorised transactions, abuse cancellation or refund systems, use automated systems to interfere with the Platform, or otherwise violate EntryMySlot's terms.
Where reasonably necessary, information may be shared with payment providers, service providers, organisations, authorities, or other relevant parties for fraud prevention, investigation, security, or legal purposes.
Third-Party Services and Links
The EntryMySlot Platform may contain integrations, services, or links to third-party websites, applications, payment providers, or other services.
Third-party services operate independently from EntryMySlot and may have their own privacy policies and terms.
EntryMySlot is not responsible for the privacy practices of third-party services that are not controlled by us. We encourage users to review the privacy policies of relevant third-party services before providing information to them.
Children's Privacy
EntryMySlot is intended to be used in accordance with applicable age requirements and laws.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to EntryMySlot in violation of applicable requirements, please contact us so that we can review the matter and take appropriate action.
Your Privacy Choices and Rights
Depending on applicable law, you may have rights relating to your personal information, which may include requesting access to certain personal information, requesting correction of inaccurate information, requesting deletion of information where applicable, withdrawing consent where processing is based on consent, requesting information about how your personal information is processed, or raising a privacy-related complaint.
The availability and scope of these rights may depend on applicable law and the nature of the information concerned.
To make a privacy-related request, please contact EntryMySlot using the contact information provided below.
We may need to verify your identity before processing certain requests in order to protect your account and personal information.
Data Accuracy
We aim to maintain accurate and up-to-date personal information.
You are responsible for providing accurate information when creating or using your EntryMySlot account and for updating information when necessary.
If you identify inaccurate or outdated personal information, you may update the information through available account features or contact EntryMySlot for assistance.
Changes to This Privacy Policy
EntryMySlot may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, security practices, or business operations.
When we make changes, we may update the "Last Updated" date displayed at the beginning of this Privacy Policy.
Where required by applicable law, we may provide additional notice or obtain consent for material changes.
We encourage users to periodically review this Privacy Policy to remain informed about how EntryMySlot handles personal information.
Contact Us
If you have questions, concerns, requests, or complaints relating to this Privacy Policy or the handling of your personal information, you may contact EntryMySlot through the official contact information provided on the EntryMySlot Platform.
For privacy-related matters, please use the designated privacy or support contact provided by EntryMySlot.
When contacting us regarding your personal information, please provide sufficient information for us to understand and process your request. We may request additional information where reasonably necessary to verify your identity.
Commitment to User Privacy
EntryMySlot is committed to handling user information responsibly and transparently.
We do not intend to mislead users about how their information is collected or used. We aim to collect only information reasonably necessary for providing and improving our services, use information for legitimate purposes, apply appropriate security measures, and provide users with meaningful information about how their data is handled.
By using EntryMySlot, you acknowledge that your information may be processed as described in this Privacy Policy and in accordance with applicable laws and regulations.